Plain language summary: Bunos collects only what is needed to run the platform and keep you safe. We never sell your data, we use it only to provide and improve our services, and you always have the right to ask us what we hold about you. Read the full details below.
1. Introduction
Welcome to Bunos — the online gaming platform built specifically for Filipino players who want a fair, fun, and trustworthy place to bet, play, and win. We know the internet can feel like a risky place, especially when real money and personal information are involved. That's why the Bunos privacy policy exists: to be upfront about exactly what data we gather, why we gather it, how we use it, and how long we keep it.
This Bunos privacy policy applies to all users of the website bunos.best, including anyone who registers an account, makes a deposit, participates in promotions, or simply browses the platform. By accessing or using Bunos, you agree to the terms described in this document. If you're not comfortable with any part of it, please reach out to us before continuing to use the site — we want you to feel confident every step of the way.
2. Information We Collect
The Bunos privacy policy covers two main categories of data: information you provide directly, and information that is automatically collected when you use the platform.
Information you provide directly includes:
- Full name, date of birth, and nationality (for age verification and KYC compliance).
- Valid government-issued ID — for example, a Philippine passport, driver's license, SSS/UMID card, or PhilSys national ID.
- Email address and mobile number, used for account communication and one-time PIN verification.
- Residential address within the Philippines.
- Payment details — GCash number, Maya account, BDO/BPI/UnionBank online banking credentials (stored only as encrypted tokens), or Visa/Mastercard card information processed through PCI-DSS-compliant gateways.
- Any support messages or feedback you send to the Bunos team.
Information collected automatically includes:
- IP address and approximate geographic location (province/city level — not exact GPS).
- Device type, operating system, browser version, and screen resolution.
- Pages visited, time spent on each page, and features used within the Bunos platform.
- Session tokens used to keep your account logged in securely.
- Cookies and similar tracking technologies (see Section 7 for full cookie details).
We only collect what we genuinely need. There's no data harvesting here — just the information required to provide a smooth, secure, and compliant online gaming experience for every kabayan on the platform.
3. How We Use Your Information
The data collected under this Bunos privacy policy is used solely for the purposes listed below. We do not use it for anything outside this list without obtaining fresh consent from you.
- Account creation and verification: To confirm your identity, verify that you meet the legal age requirement (21+), and comply with Philippine anti-money laundering (AML) and Know Your Customer (KYC) regulations.
- Processing transactions: To handle your deposits and withdrawals in Philippine peso (₱) through your preferred local payment method, accurately and on time.
- Platform operation: To display your balance, transaction history, game records, and bonuses correctly within your Bunos account dashboard.
- Customer support: To respond to your queries, resolve disputes, and follow up on any technical issues you encounter while using Bunos.
- Security and fraud prevention: To detect unusual login patterns, flag suspicious transactions, and protect both you and the platform from unauthorized activity.
- Marketing and promotions (opt-in only): If you agreed to receive promotional updates, we may send you emails or SMS about bonuses, new games, or special events. You can unsubscribe any time via the link in the email or by contacting support.
- Legal compliance: To meet our obligations under Philippine laws, including reporting requirements set by PAGCOR and other relevant regulatory bodies.
- Platform improvement: Aggregated, anonymized analytics data helps us understand how players use Bunos so we can make the experience better for everyone.
4. Sharing of Your Information
Bunos does not sell, rent, or trade your personal information to any third party. Period. However, there are limited situations where sharing data is necessary to operate the platform:
- Payment processors: When you top up or cash out, your transaction data is shared with licensed payment service providers (such as GCash, Maya, or bank transfer systems) strictly for processing the transaction.
- Identity verification partners: Licensed KYC/AML service providers may receive a copy of your ID documents to complete verification checks in line with Philippine regulations.
- Cloud and IT infrastructure: Data may be stored on third-party cloud servers. These providers are contractually bound to use your data only for hosting purposes and are prohibited from accessing or selling it.
- Regulatory authorities: We are required by law to disclose certain data to PAGCOR, the AMLC (Anti-Money Laundering Council), or law enforcement if formally requested under valid legal process.
- Analytics providers: Anonymized, aggregated usage data may be shared with analytics platforms to help us understand site performance — no personally identifiable information is included.
Every third party that handles data on Bunos's behalf is vetted, contractually obligated to comply with our privacy standards, and prohibited from using your information for their own purposes.
5. Data Retention
We keep your personal information only for as long as it is necessary. Here's a general breakdown:
- Active account data is retained for the entire duration your account is open.
- After account closure, we retain transaction records and KYC documents for a minimum of five (5) years to comply with Philippine AML regulations.
- Support chat logs and email correspondence are kept for up to two (2) years.
- Marketing consent records are stored until you withdraw consent, plus one additional year for compliance documentation.
Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked back to you.
6. Your Privacy Rights
As a user of Bunos and a resident in the Philippines, you have the following rights under the Data Privacy Act of 2012 (Republic Act 10173):
- Right to be informed: You have the right to know what personal data Bunos collects and processes about you — which is exactly what this privacy policy explains.
- Right of access: You can request a copy of the personal data we hold about your account at any time by contacting our Data Protection Officer (DPO).
- Right to correction: If any of your stored information is inaccurate or outdated, you can ask us to update it.
- Right to erasure: Under certain conditions — for example, if we no longer have a legal basis to process your data — you can request that we delete your personal information.
- Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
- Right to data portability: You may request a machine-readable copy of the personal data you provided directly to Bunos.
- Right to lodge a complaint: If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, email our Data Protection Officer at privacy@bunos.best. We will respond within 15 business days.
7. Cookies and Tracking Technologies
Bunos uses cookies to make the platform work properly and to understand how players use it. Here's a plain explanation of the cookies we use:
- Essential cookies: These are required for basic functions like keeping you logged in and processing your session. You cannot opt out of these without disrupting the platform.
- Preference cookies: These remember your settings — like your preferred language or game view — so you don't have to reconfigure them every visit.
- Analytics cookies: These help us understand which pages get the most traffic, how long players stay, and which features are popular. Data is aggregated and anonymized.
- Marketing cookies: Only activated if you opt in to marketing communications. These track whether you clicked on a Bunos promo link so we can measure campaign performance.
You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect your ability to use some features of Bunos.
8. Children's Privacy
Bunos is strictly for adults aged 21 and above, consistent with Philippine gaming regulations. We do not knowingly collect any personal data from individuals under the age of 21. If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated data, and report the incident to the appropriate regulatory authority. If you believe a minor has created an account on Bunos, please contact us immediately at privacy@bunos.best.
9. Security Measures
Keeping your data secure is non-negotiable for us. The Bunos platform implements the following technical and organizational safeguards:
- 256-bit SSL/TLS encryption for all data transmitted between your device and Bunos servers.
- Passwords are stored using strong hashing algorithms — never in plain text.
- Two-factor authentication (2FA) available for all accounts to add an extra layer of login protection.
- Regular penetration testing and security audits conducted by independent cybersecurity firms.
- Strict access controls ensure only authorized Bunos personnel can access user data, and only to the extent needed for their role.
- Real-time monitoring systems detect and flag suspicious account activity automatically.
While no system can guarantee 100% security, Bunos continuously invests in maintaining the highest practical standard of data protection for its Filipino player community.
10. Changes to This Privacy Policy
The Bunos privacy policy may be updated from time to time as regulations change or as we improve our practices. When we make material changes, we will notify registered users via email at least 14 days before the new policy takes effect. The "Last Updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or requests related to this Bunos privacy policy or how we handle your personal data, please get in touch:
- Email: privacy@bunos.best
- Data Protection Officer: Available Monday to Friday, 9:00 AM – 6:00 PM (PH Time)
- Response time: We aim to respond to all data-related inquiries within 15 business days.
We're here to help. Wala kang pag-aalala — your data is in good hands with Bunos.
